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Air New Zealand Website Review & Ratings + Air New Zealand Coupons

Air New Zealand: Products & Services

Air New Zealand is the national flag carrying airline of New Zealand and flies to destinations in 15 countries world wide. The airline is one of the only that circumnavigates the world with its Heathrow-Los Angeles-Auckland route. The airline offers a very simple yet quality approach to commercial flying and one can be assured of the best service from it. The airline offers 3 categories of services:

  • Economy
  • Economy Premium
  • Business Class

The airline also operates a frequent flier program called Air Points and can be used to redeem upgrades or discounts on future bookings. The website of Air New Zealand has a simple yet effective layout and allows customers to book international as well as domestic travel tickets. The company also offers passengers to book holiday packages, reserve hotel rooms and rent cars through the website. Customers looking to get the best prices going into New Zealand should look at this website of Air New Zealand and avail the services that it has on offer.

Air New Zealand: Company Background

The company was formed in 1939 as Tasman Empire Airway services and later changed its name to Air New Zealand in 1965. The airline was fully owned by the government of New Zealand and in 1989 and was again nationalized in 2001 and currently the government owns a 73% stake in the airline. The airline started its famous circumnavigating routes through London and then to Los Angeles and has been a great success. The airline is a member of the Star Alliance group and has several code share agreements with them. In the 74 years of its existence, the airline has seen a lot of ups and downs and has emerged a warrior similar to its Maori instincts. The passengers using the airline and its services will be completely pleased with its standards and rest assured, the airline is the choice of the masses.

Air New Zealand: Customer Feedback & Reviews

The reviews on the airline are nothing less that praiseworthy as psincl writes “Thanks Air New Zealand for having such a remarkable and courageous staff and such excellent service. It is very important that Melissa knows how we feel. I will never forget this day! Each time we recall our race through the Airport it makes us laugh, knowing that we used every muscle in our body and Melissa helped us to find that strength.”. Another biropilot writes “I feel they are great. Ok, i get the odd grumpy staff member and problem, but really the flight crew i always find great and a real kiwi can do attitude. I always think how a small country can produce such a good airline and large countries with big budgets produce such bad ones. Just wish they flew more places.”.

Several others including M Ellis wrote “Flight from SFO to AKL, then connection to WLG. Check in staff in SFO completely indifferent, made a request and wasn't even checked if it could be accommodated. (Wouldn't have minded if he'd checked and said no). Seats are okay as long as the passenger in front doesn't recline. Entertainment is good, as is the frequent offers of water from the crew. Meals good. Overall, I hate flying long haul but Air New Zealand do a good job of it.”. And as J Sullivan writes “SYD to LAX in business class on 777-300. Excellent service. Cabin crew professional and helpful. Food excellent. The lie flat bed is brilliant. I am over 6 feet and had plenty of room. I have used this service before and can highly recommend Air New Zealand's 777-300 business class.”.

The airline may be small but the appreciation that it has received from its customers can be seen as a true judge of the airline’s dedication in providing in flight and ground services to its passengers, making it a well reputed airline.

Air New Zealand: Business Credibility & Trustworthiness

The airline does not fall under the jurisdiction of the Better Business Bureau as it is based in New Zealand. The company has been in operations for the last 48 years under the same name. The company offers a high level of service and one can be assured of its credibility mainly due to the fact that the airline is one of the few airlines worldwide that have actually posted a decent profit in the last fiscal year. Judging by all of these variables, one can be assured of the financial viability and credibility of the company.

Air New Zealand: Website Popularity & Google Ranking

Alexa gives the website a global ranking of 34,092 and a New Zealand ranking of 59. Google Page Rank gives the website a 6 out of a possible 10. Compete gives the website a rank of 141,180 and a monthly unique website visitor average of 9,797. The company is ranked 2nd amongst its competition. All the figures presented speak volumes of the website’s popularity among flyers and fans alike.     

Air New Zealand: Social Media Presence

The FaceBook page of the airline has 328,225 likes and is used by the company to promote special offers and brand images. The company uses the twitter account @FlyAirNz and the account has98,213 followers and 17,048 tweets to its name. The twitter account is used very effectively by the company and is used to interact on a one to one basis with fans and travelers alike. The pinterest page of the airline has 2.034 followers and has 20 boards along with 559 pins. The Google+ page of the website has 24,645 likes and is a way to promote the company effectively on social media.  The company also has a YouTube page and uses it to gain media attention on the internet.

The company has put in a lot of effort and resources in making the social media effort a success. The interest gained by the airline is even better than many major international airlines and the efforts put in must be appreciated.

Air New Zealand: Website Security & Safety

According to the Google Safe Browsing Diagnosis the website is not listed as suspicious. The website does not contain any viruses or malware that would harm users. The company provides a good level of security by providing security protocols such as HTTPS and SSL. The company proves its commitment in providing and excellent browsing and payment portal to ensure the financial data security of its customers.  

Air New Zealand: Pricing & Packages

Prices depend on several factors such as sector, category of seating and taxes. A round trip from Los Angeles to Auckland using business class category costs $2,082.80. The airline offers rates that the unmatched in these sectors and in comparison with other airlines, offers great quality and cheaper services. One can be assured of the best rates and quality of service that is accustomed from the airline.

Air New Zealand: Shipping Rates & Policies

The airline does not offer any services that require shipping. The airline offers e-tickets and that does not require shipping. The airline there fore does not state a shipping policy.

Air New Zealand: Payment Methods Accepted

The website offers detailed description of the payment solutions on offer. The website accepts payments through credit cars powered by Visa, MasterCard, JCB, Discover, Amex, UTAP and Diners club. The website offers very good security features such as HTTPS and SSL and provides a very safe browsing and payment making experience.   

Air New Zealand: Returns, Refunds & Exchange Policy

The website allows online cancellations for most fares. The customer must pull up the booking reference number on the website and use it to cancel the booking. The refund must be claimed on both sides if the ticket in question is a round trip. The company offers a very simple and effective returns policy and all will go well if the requirements are fulfilled.

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